Customer Care

Bluff City has the best customers ever! You help us take care of our equipment by following the rules to our inflatables and games! We'll be able to serve the mid-south area for years to come because of customers like you! Click the orange title to navigate our customer safety page.

Safety is always first!

Be sure to Implement Safety Rules!

  • No shoes, glasses or jewelry

  • No food, drink or gum

  • No Sharp Objects

  • No more than 4-500 lbs on the inflatables at a time

  • No horseplay

  • Slide one at a time

  • Keep all entrances and exits (including slides) clear

Waterslide Rules

Waterslides have a few extra rules

  • Slide bottom down, feet first

  • No more that two people at the top of the slide at a time

  • No sitting, swimming, or wading in the pool area

  • Drain pool once the event is over

Steps to Draining Pool

  • FInd Zipper in the front of the pool

  • Unzip

  • Stand on the barrier of the pool to flatten it

Overnight

When our equipment is rented out and you keep it over night, here are some best practices to keep our equipment safe

  • Make sure your Gate is locked

  • Make sure blower is turn off ( make sure water is turned off too!)

  • If in the front yard, bring all equipment that is not staked into the ground inside